Integrating AI into a leading consulting firm’s workflow. We envisioned an intelligent assistant that would revolutionize how consultants build their engagements. Imagine automated tasks, on-demand insights, and the right knowledge delivered at the perfect moment. That’s consulting joining the future.
MY ROLE
- Product design
- Prototyping
- User research & testing
THE PROCESS
User-centered design approach at its best
- User Interviews: Interviews with consultants to understand their workflow, pain points, and needs
- User Journey Mapping: Mapping out the typical user journey to identify key interaction points.
- Brainstorming Sessions: Brainstorming sessions with stakeholders to generate a wide range of ideas for features and functionalities.
- Wireframes and Mockups: Low-fidelity wireframes and high-fidelity mockups to visualize the interface and interactions.
- Interactive Prototypes: Developed interactive prototypes to simulate the AI assistant’s behavior and gather early user feedback.
- Usability Testing: Usability tests with consultants to evaluate the AI assistant’s interface and functionality.
- Agile Development: Agile methodologies to develop the AI assistant in sprints, allowing for continuous testing and refinement.
THE OUTCOME
Smart and relevant.
The AI assistant was introduced as the centerpiece of the firm’s new toolkit. Its capabilities include natural language processing, machine learning algorithms for predictive analytics and decision support, and integration with existing software systems for seamless workflow, making the work of more than 1,000 consultants a little easier.
Design System
A unified, flexible, and scalable design system was also crafted to ensure a seamless user experience, unified visuals, and future adaptability.
